Frequently Asked Questions
Everything you need to know about shopping with Brightzy.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Which payment methods do you accept?
Brightzy accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you can track its progress through the 'Track My Order' link in your confirmation email or by logging into your Brightzy account dashboard.
Are your products covered by a warranty?
Most of our products come with a 1-year limited warranty against manufacturing defects. Please check the specific product description for detailed warranty information.